Support
Shipping
Orders ship via UPS from our warehouse in New York City. We offer free UPS Ground shipping on all orders over $50 shipped within the 48 continental states. All orders shipping to Alaska, Hawaii, and Puerto Rico carry a 15% shipping fee. A flat rate of $14.95 will be assessed on orders less than $50. Shipping charges for all other services will be calculated based on the percentage of the cost of the product you are ordering, which will be displayed in the online shopping cart at the checkout screen.
You will receive an estimated ship date if your ordered item is not in stock. Please note that many spare parts are not stocked and require a longer delivery time. In-stock items will ship within 2-3 days of placing your order. We do not ship on weekends or holidays. Large orders and certain items can only be shipped via freight (UPS LTL), and charges will be displayed in the checkout screen.
You will receive an estimated ship date if your ordered item is not in stock. Please note that many spare parts are not stocked and require a longer delivery time. In-stock items will ship within 2-3 days of placing your order. We do not ship on weekends or holidays. Large orders and certain items can only be shipped via freight (UPS LTL), and charges will be displayed in the checkout screen.
Returns
For any reason, if you are not satisfied with your purchase, you can return it within 30 days. You may return most purchases made on our e-shop within 30 days of purchase. Please note that clearance items, parts, outdoor and special orders are final sale and cannot be returned.
To return an item, please contact customer service for a return authorization number. We will not be able to accept any returns made without an authorization number accompanying the return. Returned merchandise must be in original packaging, in resell-able condition and not installed. Return of goods must be freight prepaid. If product is received in poor condition due to unsatisfactory packaging, the client will be charged for repair and/or replacement of the fixtures. For this reason, we strongly advise you to use an insured, trackable shipping method to return items. Items must be received by us within 15 calendar days from when we issue the RMA or you will not receive any credit for your return.
Please note: Under any circumstance, shipping fees will not be included in the refund.
EXCHANGES
To initiate an exchange, please contact our Customer Service team at ____ or by emailing us at ____
DAMAGED ITEMS
We take the utmost care to ensure that your order arrives in good condition, however, please notify Son immediately in the event that your order arrives damaged. Failure by the customer to make any claim against Son within three (3) business days from delivery date will constitute acceptance of the goods and the customer will waive the right to make claims of any damages, errors, or shortages.
If the item needs to be returned due to a manufacturer defect, please refer to our Warranty Policy.
To return an item, please contact customer service for a return authorization number. We will not be able to accept any returns made without an authorization number accompanying the return. Returned merchandise must be in original packaging, in resell-able condition and not installed. Return of goods must be freight prepaid. If product is received in poor condition due to unsatisfactory packaging, the client will be charged for repair and/or replacement of the fixtures. For this reason, we strongly advise you to use an insured, trackable shipping method to return items. Items must be received by us within 15 calendar days from when we issue the RMA or you will not receive any credit for your return.
Please note: Under any circumstance, shipping fees will not be included in the refund.
EXCHANGES
To initiate an exchange, please contact our Customer Service team at ____ or by emailing us at ____
DAMAGED ITEMS
We take the utmost care to ensure that your order arrives in good condition, however, please notify Son immediately in the event that your order arrives damaged. Failure by the customer to make any claim against Son within three (3) business days from delivery date will constitute acceptance of the goods and the customer will waive the right to make claims of any damages, errors, or shortages.
If the item needs to be returned due to a manufacturer defect, please refer to our Warranty Policy.
Warranty
All Son products are sold with the following manufacturer warranty: Son warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of delivery. The warranty period is two (2) years for all LED products. During this warranty period, Son will repair or replace, at its option, products that are proven to be defective. This warranty does not apply to damages resulting from accident, alteration, tampering, misuse, negligence, or abuse. This warranty does not apply to light bulbs, which are not products manufactured by Son and are supplied by Son only as an accommodation (please note some lighting fixtures do not ship with light bulbs). If Son furnished you with advice or other assistance concerning the products, the furnishing of such advice shall not subject the company to any liability, whether it be contract, warranty, tort, (including negligence), or otherwise.
Products are sold only with the 1-year limited warranty. Third-party products are subject only to those warranties extended by such third parties. Except where prohibited by law or as otherwise provided herein, Son hereby expressly disclaims all warranties either express or implied, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and noninfringement. Son personnel are not authorized to alter these warranties.
Son warrants that its products are free from material defects in materials and workmanship, excluding the specific limitations set forth below for a period of one (1) year from the date of delivery. To make a claim under this limited warranty, the reseller must call Son's customer service line to arrange for an inspection of the product by Son. If Son, after reasonable inspection, deems a product defective as a result of a defect in materials or workmanship, Son, in its sole discretion, shall repair or replace the defective product at no cost to the reseller. If identical materials are not available at the time of repair or replacement, Son may substitute materials of comparable quality. Any alteration by the reseller of the products purchased shall render this warranty void. This limited warranty extends only to the original purchaser and shall not cover defects or damages resulting from (i) accident, misuse, abuse, neglect, unusual physical stress, alteration (including, but not limited to purchaser-applied finishes), improper operation, maintenance, handling or installation of the product; (ii) incorrect or inadequate maintenance, cleaning or care; (iii) normal wear and tear of the product, including, but not limited to, discoloration, natural weathering of finishes or other cosmetic changes; or (iv) loss of functionality of the product in highly corrosive environments or due to exposure to conditions beyond performance and design specifications. This limited warranty expressly excludes light bulbs, drivers, and any other third-party products supplied by Flos as a convenience to resellers.
Products are sold only with the 1-year limited warranty. Third-party products are subject only to those warranties extended by such third parties. Except where prohibited by law or as otherwise provided herein, Son hereby expressly disclaims all warranties either express or implied, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and noninfringement. Son personnel are not authorized to alter these warranties.
Son warrants that its products are free from material defects in materials and workmanship, excluding the specific limitations set forth below for a period of one (1) year from the date of delivery. To make a claim under this limited warranty, the reseller must call Son's customer service line to arrange for an inspection of the product by Son. If Son, after reasonable inspection, deems a product defective as a result of a defect in materials or workmanship, Son, in its sole discretion, shall repair or replace the defective product at no cost to the reseller. If identical materials are not available at the time of repair or replacement, Son may substitute materials of comparable quality. Any alteration by the reseller of the products purchased shall render this warranty void. This limited warranty extends only to the original purchaser and shall not cover defects or damages resulting from (i) accident, misuse, abuse, neglect, unusual physical stress, alteration (including, but not limited to purchaser-applied finishes), improper operation, maintenance, handling or installation of the product; (ii) incorrect or inadequate maintenance, cleaning or care; (iii) normal wear and tear of the product, including, but not limited to, discoloration, natural weathering of finishes or other cosmetic changes; or (iv) loss of functionality of the product in highly corrosive environments or due to exposure to conditions beyond performance and design specifications. This limited warranty expressly excludes light bulbs, drivers, and any other third-party products supplied by Flos as a convenience to resellers.
